Frequently Asked Questions
What does pre-order give me?
Pre-order means that you reserve your spot to get a custom made lipstick on our first launch in October 2020 - only 200 lipsticks are available at this stage. Through your pre-order you’ll get a limited edition design with a 3D-printed top from plant-based plastic material and a frosted glass bottle.
How can you produce on demand?
We have built a small lipstick printer ourselves in Stockholm. You can image a small 3D printer but for lipsticks. We don’t have any storage and only produce on demand in an effort to avoid overproduction and waste.
What aspects of the lipstick can I customize?
At this stage you can customize the color of your lipstick. More than 10,000 shades of our matte liquid lipstick is available. We’re evaluating more attributes to customize for the future. Do you have ideas? Drop us a message on social media or send us an email with your suggestions.
How can you create the color I want for my lipstick?
Our color algorithm is trained to translate the digital color you created into the required formula to create your lipstick. When printed out, we use advanced technology to measure and examine the color of your lipstick and make sure it’s correctly printed.
Can I return my lipstick?
As the color of your lipstick is unique, purely personal and differ widely between customers, we do not accept returns unless it’s clearly incorrect. However, as we understand it is hard to find the perfect color, we offer a Happy Customer Guarantee for your first-time order to ensure you get a product you will love and use.
When is my lipstick delivered?
We expect shipping of your lipstick to be around October 30, 2020. The lipstick formulation is currently under registration to be sold in the EU. We will update you on our progress and if unexpected changes or delays occurr in the registration process.
How is the lipstick formula?
The lipstick is a light feel long-lasting liquid lipstick with a matte finish in the color you created. The lipstick is made from vegan and animal cruelty free ingredients, carefully selected to be as good for you and our planet as possible without comprimising on its performance. Learn more about the lipstick here.